Posido Casino - Player's withdrawals are delayed.

Good evening, I have made two withdrawals and the money has not been deposited into my account yet. I used the welcome bonus and made two withdrawals of 500€ each. A significant amount of time has passed, and I really need the money, but they still haven't transferred it to me.

Dear konstantinampoyintak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

When did you request the withdrawals?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

So I had won €700 at first, I requested my first withdrawal on 11/01/2025 €500 and the second but €200 on 12/01/2025, then I canceled it myself and played and made €1,000 and I requested the withdrawals, that is €500+€500, on 27/01/2025, this is the first time I play from this casino, I have never made a withdrawal from this casino before!! KYC tells me that verification from the casino is not required.

Then they keep telling me the same thing, even though I really need the money because I have problems and I've been begging them all day, they keep telling me the same thing and it's not possible, 10 business days have passed since I made the request, please help me, I'm asking you to help me, I need the money, I'm begging you.

Please answer me please I really need the money every day I cry I'm miserable help me help me it's urgent

Please help me guys.

here are the exact times and you can see everything

Will you answer me, I need it, please?

Okay, I received my money, Posido casino put it in my account and the €1,000 was credited.

Dear konstantinampoyintak,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru