The player from Germany reported that their three €500 withdrawals from their winnings of €2500 at Posido Casino had not been processed for over 14 days. Despite having contacted support multiple times, they received the same responses about the funds being in the final phase of processing, with one earlier withdrawal being canceled. The Complaints Team had extended the response time for the player to provide additional information, but the player did not respond. As a result, the complaint was rejected due to insufficient information for further investigation.
Posido Casino - Player’s withdrawals are delayed.
Amount: €1,500
Posido Casino
Safety Index:HighSafety Index
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8.9
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
A few days ago, I won €2500 at Posido Casino. Now, for over 14 days, my three €500 withdrawals have still not been processed. I've contacted their support via email and live chat many times, but each time I receive the same copied responses, 'Yes, your money will come soon, it's in the final phase of processing,' and yet, after days, there's still nothing. The first withdrawal was on January 6, 2025, which I canceled and submitted a new request. However, I still have two withdrawals of €500 each from January 7, 2025, and January 8, 2025, still pending. I'm an apprentice and planned to use this money for my driving license, and now there's nothing.
I hope you can help me further.
Automatic translation:
Public
Public
2 months ago
Dear FrozZzen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
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2 months ago
Translation
Dear Kristina,
I have already made a withdrawal in this casino. Unfortunately, I am no longer sure how high the amount was exactly, but I think it was €250, which arrived in my account after 5-6 days.
I'm not sure about the verification because it says that my account doesn't need to be verified at the moment. For this reason, I can't submit any documents. I achieved my winnings without an active bonus; it was entirely from my own investment. All real money.
I have not accepted any deposit bonuses, cash spins or other benefits when depositing.
I hope this information can help you. I'm just really frustrated because I thought the money would come soon and now it's been over 14 days and I have no money left...
but well, that's not the issue.
MFG
Adrian P***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 months ago
Thank you for your reply, FrozZzen. Could you please clarify when exactly you made the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
