The player from Germany had deposited €1,600 in Litecoin and had winnings totaling €22,000 but faced a 14-day delay in processing his first withdrawal. Despite documented communication attempts through emails and live chat, he received vague responses and had not been asked for verification. The player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.
Posido Casino - Player's withdrawal is delayed.
Amount: €22,000
Posido Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Posido Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Hello,
I am a player from Germany.
I deposited €1600 in Litecoin on the site posido158.com and then made some winnings.
My current balance is €22,000.
I made my first withdrawal on 01/08/25, and now 14 days have passed.
There's no response to emails.
The live chat keeps giving the same answers: it will be processed soon, technical errors, the finance department will handle it next, and so on...
But nothing is happening.
Verification has not yet been requested.
I took screenshots and even made a screen recording of my profile and the live chat.
Everything is documented.
Now, I'm stuck and don't know what to do.
Posido158.com is a scam casino.
Automatic translation:
Public
Public
2 months ago
Dear andy208,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you have not made any successful withdrawals before?
- Has your withdrawal request been pending since January 8? If possible, please post a screenshot of your withdrawal history here in this thread.
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
