Posido Casino - Player’s withdrawal has been delayed.

Hello, I am a Spanish player who requests €495 from the posido casino. I tried for 25 days and they made all kinds of excuses (especially that it had been a technical error). I have requested the withdrawal again 3 times and they canceled it with the excuse that my payment provider does not accept it (it is false, in November I made 3 withdrawals without any problem). I'm desperate. I don't know what to do.

Dear Ertiii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello! the casino has not asked me for any verification. I have made withdrawals in November without any problem. On December 6, I requested a withdrawal for an amount of €495 and I was waiting 25 days with no solution. Finally I canceled it and now I have tried again 3 more times and in all of them they canceled them because of my "payment provider" (it's a lie, before I could make withdrawals normally). I don't know what to do anymore, whether to use another withdrawal method or keep trying. I just want to get my money and forget about this place.

Dear Ertiii,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. The money was deposited today. Everything is sorted. Thank you very much for everything!

Hello, I put it in English so that it is understood. I have changed my withdrawal method to bank transfer and I have now been able to do so without any problem. Apparently using the credit card the payment provider causes problems and I think it happens to many more people. Therefore, I recommend making withdrawals by bank transfer at this casino.

Dear Ertiii, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru