The player from Germany had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had reached out multiple times for updates but received no response from the player. As a result, the investigation could not proceed, leading to the rejection of the complaint.
Posido Casino - Player’s withdrawal has been delayed.
Amount: €500
Posido Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
Hello,
On 29.08.24, I made a withdrawal and have often communicated with the live chat. They assured me several times that the money would arrive by mid-week or at the latest by Friday. Unfortunately, I keep getting excuses, and nothing arrives. I generally feel like the live chat is entirely made up of bots because I always receive the same responses word for word, and my questions are never addressed.
Unfortunately, I have heard here and on other sites that there have been issues with payments at this casino. I'm slowly starting to feel like I've been scammed.
Automatic translation:
Public
Public
2 months ago
Dear fw47269s64,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
