Posido Casino - Player’s winnings haven’t been received yet.

I've gained 1000 + in that casino and i've requested to withdraw them in two parts of 500e . I did it on the 13th of september 2024 , my name is ioannis me***s and the mail i've logged in with is the john*****5@yahoo.gr .

it's been now 14 days after and i havent seen my money, they promote that they give the money in 1-3 days which is a huge lie final .

They always give the classic answers .

I've played and wagered huge money there ( according to what i can afford) .

Dear giannismegalios,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear giannismegalios,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

no i haven't got my money yet , i'm sending an email every day . the last two days they dont even response .

i'm really happy with my playing expereience in that site , i want to continue playing there , but i'm not sure if i can accept that delay

Thank you giannismegalios for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

17 days today , still nothing , still says pending in their site ? what's going on ?

Hello, giannismegalios,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Posido Casino team,

Could you please provide us with an update on the player's withdrawals? What is the estimated time frame for processing it?

Is there anything that needs to be done on the user's side to expedite the process?

If we are talking about a breach of the casino's Terms and Conditions and any portion of the disputed funds should be confiscated, feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru). I also recommend you check other open complaints.

ευχαριστω πολυ για τη βοηθεια σας , ελπιζω να λυθει συντομα το προβλημα . παντως και σημερα 01/10 δεν εχει γινει ακομα τιποτα

Dear all,

We would like to let you know that both of the withdrawals has been completed and paid out on our side.

Best Regards

Posido Casino Team

Thank you very much, Posido Casino Team, for the update.

Dear giannismegalios,

Can you please confirm successful withdrawals or provide us with an update? Can I consider the matter closed, or is there anything else we can help you with?

Looking forward to hearing from you.

yes everything is fine , i got my money , i think tha 4th of the month . sorry i didn't let you know

Dear giannismegalios,

We are happy to hear that.

If you have any additional questions don't hesitate to contact us.

Best Regards

Posido Team

What great news, giannismegalios!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time.

Thank you too, Posido Team, for your help and cooperation.

Best regards,

Branislav, Casino.guru