Posido Casino - Player's struggling to receive his withdrawal.

Website hasn't paid out my winning from bets placed 8.11.2022, and are still saying that there is a problem with the providerm, and that they are forwarding the issue to their sports betting department, and will come back to me by email. However, they have never sent my an email even after going through this process at least 5 times already.

Dear vararehtori,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear vararehtori,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.