HomeComplaintsPosido Casino - Player's deposit is missing.

Posido Casino - Player's deposit is missing.

Amount: €40

Posido Casino
Safety Index:High
Submitted: 14 Jun 2024 | Case closed : 27 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Italy deposited 40 euros, which was acknowledged but not credited to his account. We advised the player to contact his payment provider for investigation, as the casino's hands were tied in such cases. Despite extending the response time by 7 days, the player did not reply to our messages and questions. Consequently, the complaint was rejected due to the lack of response.

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4 months ago
Translation

I deposited 40 euros, the chat acknowledged the credit but it was never added to my account. Now they are closing the chat on me.

Automatic translation:
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4 months ago

Dear goldmetal67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

  • Could you please advise if it was your first deposit in this casino?
  • Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

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4 months ago

Dear goldmetal67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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