The player from Oregon had faced withdrawal issues with a casino. After scheduling and receiving approval for two Bitcoin withdrawals, the casino had declined to process the transactions due to insufficient Bitcoin deposits. The casino had also declined the player's wire transfer details and directed him to open a new bank account. The player's account had been fully verified for at least 6 months and he had previously made successful Bitcoin withdrawals. He had accumulated his winnings using real money deposits with an added bonus percentage coupon. After the player communicated the issue, the casino resolved it and agreed to process the Bitcoin withdrawals.
Posh Bingo Casino - Player's Bitcoin withdrawal request has been denied.
Amount: $5,000
Posh Bingo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Posh Bingo Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
11 months ago
They allowed me to schedule 2 bitcoin withdrawals for $2500 each, and approved it, both withdrawals. Now they are saying that because I did not make enough bitcoin deposits, they refuse to send the two bitcoin withdrawals and I have to withdraw by wire transfer, which they have already declined my wire transfer details, so in order to do that I would have to open a new bank account. They allowed me to schedule the two withdrawals by bitcoin, and approved it, and now a month later they say it's not approved. Not fair and wasting my time.
Public
Public
11 months ago
Hello Dreadrob,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posh Bingo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Did you ever deposit with bitcoin to the casino? Is any of your withdrawals currently pending? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
10 months ago
Dear Dreadrob,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
10 months ago
My account has been fully verified for at least 6 months. They already processed 2 bitcoin withdrawals before these 2, to the same bitcoin address, both were already paid out. I used real money deposits to accumulate the money, with bonus percentage coupon added. I deposited with bitcoin 1 time, after which it allowed me the bitcoin/crypto satoshi withdrawal option in my account. The option was not available before that. Both withdrawals are currently pending. Last time I spoke to the casino was a couple days ago, and my vip host was telling me I should make some more bitcoin deposits so he could fight for them to allow bitcoin withdrawal. Or open a new bank account, but then I have to wait until account has been open for a month. Or do a third party withdrawal.
Public
Public
10 months ago
My issue has been resolved and I will receive the money bitcoin. Thanks much for the help and being available. Thank you.
Public
Public
10 months ago
Dear Dreadrob,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
