Posh Bingo Casino - Player's Bitcoin withdrawal request has been denied.

They allowed me to schedule 2 bitcoin withdrawals for $2500 each, and approved it, both withdrawals. Now they are saying that because I did not make enough bitcoin deposits, they refuse to send the two bitcoin withdrawals and I have to withdraw by wire transfer, which they have already declined my wire transfer details, so in order to do that I would have to open a new bank account. They allowed me to schedule the two withdrawals by bitcoin, and approved it, and now a month later they say it's not approved. Not fair and wasting my time.

Hello Dreadrob,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posh Bingo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Did you ever deposit with bitcoin to the casino? Is any of your withdrawals currently pending? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Dreadrob,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account has been fully verified for at least 6 months. They already processed 2 bitcoin withdrawals before these 2, to the same bitcoin address, both were already paid out. I used real money deposits to accumulate the money, with bonus percentage coupon added. I deposited with bitcoin 1 time, after which it allowed me the bitcoin/crypto satoshi withdrawal option in my account. The option was not available before that. Both withdrawals are currently pending. Last time I spoke to the casino was a couple days ago, and my vip host was telling me I should make some more bitcoin deposits so he could fight for them to allow bitcoin withdrawal. Or open a new bank account, but then I have to wait until account has been open for a month. Or do a third party withdrawal.

My issue has been resolved and I will receive the money bitcoin. Thanks much for the help and being available. Thank you.

Dear Dreadrob,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru