PokerStars Casino GR - Player is experiencing some problem with games.

Some support has been stolen from me many times .It throws me out while I play and I win I want all the money you have eaten from me

Dear Βασιλης,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Before we move forward with this complaint, could you please specify whether this complaint is about 1ACasino or PokerStars Casino? Some of your attached screenshots indicated, that you have problem with PokerStars Casino, but you've submitted the complaint for 1ACasino.

Thank you in advance.

Best regards,

Kristina

Dear Βασιλης,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes it is from pokerstars poker. What you see from the snapshots in the poker pictures I only play not casino.

Βασιλης, I am not quite sure what is going on here. Could you please describe your problem in more details? Are you not able to access the website? What exactly has been stolen from you?

While I'm playing at the table you see you lose the connection and get back in the game while I've lost half the chips after 5 minutes, now I know you're kidding your cosmopolitan I wholeheartedly wish they could sit you down in the neck.thanks

Βασιλης, we discussed this case with our team. We've come to a conclusion, that it is not possible to prove whether the connection problem was on your or the casino's side. Additionally, only other players gained an advantage from your loss and not the casino.

Unfortunately, under these circumstances, we aren't able to help you and we decided to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.