The player from Greece experienced some problems with the games. We rejected this case because it isn't possible to prove that the connection issue was on the casino's side and the casino didn't gain any advantage from the player's loss.
PokerStars Casino GR - Player is experiencing some problem with games.
Amount: €50
PokerStars Casino GR
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
PokerStars Casino GR has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Some support has been stolen from me many times .It throws me out while I play and I win I want all the money you have eaten from me
Automatic translation:
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4 years ago
Dear Βασιλης,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Before we move forward with this complaint, could you please specify whether this complaint is about 1ACasino or PokerStars Casino? Some of your attached screenshots indicated, that you have problem with PokerStars Casino, but you've submitted the complaint for 1ACasino.
Thank you in advance.
Best regards,
Kristina
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4 years ago
Dear Βασιλης,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Yes it is from pokerstars poker. What you see from the snapshots in the poker pictures I only play not casino.
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4 years ago
Βασιλης, I am not quite sure what is going on here. Could you please describe your problem in more details? Are you not able to access the website? What exactly has been stolen from you?
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4 years ago
Translation
While I'm playing at the table you see you lose the connection and get back in the game while I've lost half the chips after 5 minutes, now I know you're kidding your cosmopolitan I wholeheartedly wish they could sit you down in the neck.thanks
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4 years ago
Βασιλης, we discussed this case with our team. We've come to a conclusion, that it is not possible to prove whether the connection problem was on your or the casino's side. Additionally, only other players gained an advantage from your loss and not the casino.
Unfortunately, under these circumstances, we aren't able to help you and we decided to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
