The player struggles to withdraw due ongoing verification. The complaint was closed as the player stopped responding.
PlayUZU Casino - The player struggles to withdraw.
Amount: 140 S/.
PlayUZU Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good:
I saw PlayUzu advertising and decided to create an account and try the casino. I made my first deposits with my debit card through your page and started playing. So far everything was normal until I prepared to withdraw. It asked me to upload a photo of my card with which I made my recharge and so I did. As they asked me, I sent my photo of my card both front and back, but despite uploading it many times they always reject it, it automatically tells me not to send a duplicate photo when I have taken countless photos of my card and uploaded them through its page in the document upload section. I tried to contact myself by mail but they do not give an answer and also through their social networks. Unfortunately for my country there is no live chat. I want to be able to withdraw but my documents are not accepted. It's uncomfortable and I don't know if there is a way that at some point they can give me a solution since I keep trying to get my documents accepted.
Automatic translation:
Public
Public
2 years ago
Hello alexanderdionicio95,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
