The player struggles to claim his bonus for unknown reason. The complaint was resolved as the player received the bonus.
PlayUZU Casino - The player struggles to claim his bonus.
Amount: ??
PlayUZU Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
hello, I have had problems claiming my rewards from the daily events in the "surprises" section, I have participated several days in a row in the events as well as in tournaments and my rewards have not arrived, I have reviewed the terms and conditions of each event and I comply well with all of them, I tried to contact support but I have not had any response. This casino in general is a very good casino, only I have had this problem recently where I have not received my corresponding bonuses or rewards. I hope I can fix it 🙁
Automatic translation:
Public
Public
2 years ago
Hello juanmg0496,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino. Please allow me to ask you a few more question before we would move forward.
Have you ever experienced a similar issue with any bonus in this casino? Can you please send a link of the bonus to which you refer to? When exactly did you contact the casino with this problem?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, I've only had problems lately, but well... recently they answered me and then after seeing my return I had a reward, I don't know if it was to compensate for the inconvenience or because they gave me the missing bonuses, anyway, last case they have responded 🙂
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