PlayUZU Casino AR Review

The player from Chile encountered a malfunction with a slot machine at PlayUZU, which errored and exited the game when they were close to winning the jackpot. They have already contacted the casino support with the details of the session, requesting an examination.

The player from Peru has attempted over 15 withdrawals, all of which have been denied and attributed to his bank rejecting the payment. Despite getting regular confirmations that the withdrawal has been approved, the funds have yet to be transferred. This has caused the player significant frustration.

The player from Mexico had deposited money at Oxxo for his casino account, but the funds were not reflecting in his account. He was also charged a fee despite the app having stated there were no fees. We had advised him to contact his payment provider for investigation, as the casino could not directly resolve this issue. However, the player did not respond to our subsequent messages, which led to the inability to further investigate the issue. Consequently, the complaint was rejected.

The player from Spain had his account blocked after he had earned 4000 Euros. The casino's customer service had cited a technical problem and had removed most of his winnings, leaving a balance of 10 Euros. The player had threatened legal action. We had requested evidence from the player and had reached out to the casino for clarification. The casino had informed us that the issue was resolved and the confiscated funds were returned to the player. However, despite our efforts to confirm this resolution with the player, we had received no response. As such, we were unable to further investigate and had to reject the complaint.

The player from Spain had experienced difficulties depositing money into his PlayUZU Casino ES account due to a pending verification process. Despite having submitted all required documents, the issue had remained unresolved. However, the problem was identified as a technical glitch on the casino's end, where one of the documents was not visible. The issue had since been rectified, and the player's account became fully functional. We had subsequently marked the complaint as 'resolved' in our system.

The player from Mexico had reported that 1000 Mexican Pesos had disappeared from his account after he made a deposit. Despite presenting evidence, the casino had accused him of claiming a deposit that wasn't his and had blocked his account. The player had attempted to clarify the situation but failed to provide consistent and relevant information. Our team found discrepancies in the player's claims and a lack of cooperation. The player had also stated that he no longer wished to pursue the case after we asked him for more details and clarification. Consequently, based on all the gathered details, we closed the complaint as unjustified, also citing the player's non-cooperation and misleading information.

The player from Spain had an issue with PlayUZU where winnings were not fully added to the balance. The player had recorded videos showing this as evidence which was shared through a link. The games were from the provider AMUSNET and included BURNING HOT, 20 SUPER HOT, FLAMING HOT, SECRETS OF SHERWOOD, and GAME OF LUCK. Upon review of the provided videos, we found no irregularities or discrepancies. The player later realized her misunderstanding of the winnings calculation and requested the complaint to be closed. As a result, we had rejected the complaint.

The player from Spain had reported that she hadn't been correctly paid for her winning combination in the 'Burn 7s Burn' game. She had also noticed that her total balance had been deducted by 10 euros twice after exiting the game. Due to lack of evidence supporting the player's claim, we were unable to proceed further with the complaint and it had subsequently been rejected. We had recommended the player to contact the game provider or the licensing authority for further investigation.

The player from Bolivia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.