The player from Spain had not received a withdrawal made on March 1st, 2026, and was frustrated by the lack of response to their emails. We had attempted to gather necessary information such as previous withdrawals, KYC verification status, and bonus activity to assist with the issue. However, due to the player's failure to respond to our inquiries and reminders, the complaint was closed.
PlayUZU Casino ES - Player's withdrawal is delayed and no reply.
Closed
Our verdict
Player stopped responding
Amount: €2,600
PlayUZU Casino ES
Safety Index:Very highCase summary
Discussion
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3 weeks ago
Translation
I made the withdrawal on March 1st, 2026 and it still hasn't arrived, and what's worse, no matter how many emails I send, they don't respond. I don't think this is normal anymore.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear vicbar,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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2 weeks ago
Dear vicbar,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
