PlayUZU Casino MX - Player’s withdrawal has been delayed.

Very disappointed, I really thought they were on the up and up. But far from it, I registered got verified everything was all good. Until I did a withdrawal, that I never received. I got in touch with support and one person would email saying that how I deposited the money was not how I choose receive the money, another would say that the bank is not in my name, but they would all say the transaction was a success, I sent I don't know how many times my bank statement showing the bank is in my name, it is the same bank I used to make a deposit, and they could see that I never received the withdrawal. I was told that finances would investigate but I have yet to hear from them. Know it is going on 2 months. So if I were you don't play here not only do you lose your money that you deposit, but the money you won.

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Dear Lms0517,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm whether you have provided the bank statement requested by the casino?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila