The player from Mexico experienced delays in having a deposit credited to his account and received no resolution despite multiple inquiries. He expressed concern about the casino's handling of payments based on this experience. We recommended that he contact his payment provider to investigate the issue, as the casino's ability to assist was limited in such cases. Due to the player's lack of response to our messages and reminders, the complaint was closed for the time being. The player could reopen the complaint in the future if he wished to continue seeking assistance.
PlayUZU Casino MX - Player’s deposit has been delayed.
Closed
Our verdict
Player stopped responding
Amount: Mex$150
PlayUZU Casino MX
Safety Index 8.6 HighCase summary
Discussion
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4 months ago
Translation
I've been trying for several days to get a deposit credited to my account, and they just keep telling me the relevant department will take care of it, even though nobody does. If they're like this with deposits, I can only imagine how badly they're handling payments. I hope they finally pay attention here, or if they'll just tell me to get lost too.
Automatic translation:
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Dear Abrr96,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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3 months ago
Dear Abrr96,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
