HomeComplaintsPlayOJO Casino - The player struggles to withdraw his balance.

PlayOJO Casino - The player struggles to withdraw his balance.

Amount: £250

PlayOJO Casino
Safety Index:High
Submitted: 30 May 2023 | Case closed : 13 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to withdraw his balance due ongoing verification. The complaint was closed as the player stopped responding.

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1 year ago

I opened an account with Playojo believing they were a reputable casino. On coming to withdraw funds from my account I am asked to send documents to verify my account which I have done via resolver, email and on their site on the upload documents tab. My communications are being ignored and I remain unable to withdraw my winnings

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1 year ago

Hello Tomallen2210,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayOJO Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear Tomallen2210,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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