HomeComplaintsPlayOJO Casino DK - Player’s withdrawal has been delayed and account appears suspicious.

PlayOJO Casino DK - Player’s withdrawal has been delayed and account appears suspicious.

Amount: 121 kr.

PlayOJO Casino DK
Submitted: 23 Jan 2025
Case opened Current status

Waiting for player to reply

0d 21h 49m 34s

Case summary

The player from Denmark encounters numerous issues with the casino, including a problematic website and unresponsive support. After attempting to withdraw 121 kr, he receives confusing emails about reversal and is informed his account balance is now 100 kr. Despite trying to cash out again, he faces claims of submitting incorrect information and feels the casino is operating scam-like practices.

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Translation

I deposited 100 kr, received 50 free spins, played them, and won 21 kr.

I think their site seems extremely sketchy. For starters, it runs slowly, and sometimes when you click on the navigation elements on the page, a random file pops up for download instead. There are many elements in their navigation/information that also don't work on their site. If you look at their chat support and expected response time, it doesn't match at all. It usually says a few minutes, but responses take hours and are generally very strange. Another issue is that they ask for an incredible amount of documentation before they will release your money. After submitting my health insurance card to them, I got a really bad feeling because it honestly seems like a scam site. I therefore decide to cash out my 121 kr via a Wire Transfer, which is the only withdrawal option available in their system.


I then receive an email with the following text:

"We regret to inform you that we had to reverse your withdrawal because we couldn't process the payment back to the method you deposited with. To choose a wire transfer, you must go to the Cashier/Withdrawal page and submit a new request by entering your bank details."

This is clearly a scam, because first of all, I didn't even attempt to withdraw back to the method I deposited with - this isn't even possible to do in their system.


When I look at my account, I see it now says 100 kr. I contact them again, and they say I violated their terms. I ask if they can explain how, but I give up on getting a meaningful answer. I just accept that they have stolen my 21 kr - oh well. I then try to withdraw my 100 kr again using wire transfer, with my details copied directly from online banking.

Once again, I get the same email as above, which still makes no sense.

I try again to get a response from their chat but get nothing useful out of them. They claim I submitted incorrect information regarding the withdrawal and suggest I try another withdrawal method - even though they literally only offer that one.


So... I've pretty much given up on getting my money back. And yes, it's only 100 kr. But I really think something should be done when scam casinos like this can just operate like this.


Automatic translation:
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Dear sb0624924,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

  • Have you made any successful withdrawals before?
  • Could you please clarify if you have passed the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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Translation

Have you made any successful withdrawals before?

No, I'm new to the casino. Every time I try to withdraw they just cancel it and send a false explanation that has nothing to do with my situation.


Can you please clarify whether you passed the verification?

Yes, I have.

Automatic translation:
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Thank you very much for your reply, sb0624924. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

sb0624924 has 0d 21h 49m 34s to reply

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