PlayJango Casino - The player's unable to withdraw.

Have a balance of £200 cannot withdraw because of a bonus on account which I can’t cancel because live support or email is not responding

I have not used any of the bonus all real funds and would like to withdraw

players should have the option of cancelling bonus them selfs

Hello xconnor2022x,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayJango Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Why did you accept the bonus if you wanted to withdraw your balance? Can't you cancel it within your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick

i have successfully completed the wagering and I did withdraw £250

although I have completed the wagering and it was stressfull I can say it’s resolved now

also just withdrawn another £530 and received this instant

the casino does however need to review its bonus policy and also customer service and allow customers to manually cancel bonus

as you can see from the screen I did not actually spend the bonus but due to what I can say I think is a system flaw with them it’s very confusing I still however think I was entitled to withdraw without wagering

Wind some more money no can’t withdraw its asking for identification lol but allowed two withdrawals today

Thank you xconnor2022x for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick