PlayInExchange Casino - Player's deposit seems lost.

I had deposited 6000 through paytm. Amount got deducted from my account but not credited to my playing account. It's been more than a month now I spoke to the customer care also so many times. They are telling it will get back to your account with in 2 to 3 days nothing has happened till now. I don't know what should I do

Dear sudheeryathish,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayInExchange Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if you contacted your bank regarding the issue?

Did the casino conduct any investigation regarding the missing funds? Did you check your bank account, whether the amount wasn't already returned to your bank account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have checked my bank account it has not been refunded. I spoke to casino customer care also at least 6 to 7 time's they have been telling me it will get resolved in couple of days. From more than a month they are telling me the same thing. On there what's app number also I have sent the details at least 15 time's even they are telling me it will be resolved as soon as possible but nothing has happened till now.

Thank you very much, sudheeryathish, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear sudheeryathish,

I am so sorry to hear your deposit got lost. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a PlayInExchange Casino representative to join this conversation and participate in resolving this complaint.

Dear PlayInExchange Casino,

Could you please state why the player's deposit got lost?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan