The player from Australia had encountered difficulties while trying to withdraw his winnings of 400 from an online casino. His initial withdrawal request had been kept pending for 48 hours before being cancelled due to a bank operation error. His second attempt had remained pending for three days, and an alternative withdrawal method using Litecoin was cancelled within 20 minutes. However, the issue had eventually been resolved when the player split his withdrawal into two transactions of 200 each, which the casino processed within an hour.
Playfina Casino - Player's withdrawals are being rejected.
Amount: A$400
Playfina Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Having an assuredly difficult time withdrawing my 400 in winnings.
Casino states a 24hr Max withdraw time and even shorter time with front of the line privileges for vip members (which I am) first of my withdraw is on pending for 48hrs and then cancelled with the email stating to ask support for the reason. I ask support and they say they are having bank operation error or maintenance or something of that sort.
Put through another withdraw attempt. This time sitting on pending for 3 days. With excuses saying they are busy and will get too it as soon as possible.
Then stating they are having more bank withdraw dramas and I suggest changing withdraw method. They state that may be an option.
I cancel withdraw and try litecoin withdraw. And it was cancelled in under 20mins. Funny how they have the time to get to that so quick. Iv run out of patience and cannot tolerate the generic reply anymore and am hoping you will be able to help my case.
Also just to clarify I am fully verified b4 starting these withdraw attempts
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4 months ago
Dear wonderwhattt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal/transaction history here in this thread?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
4 months ago
Hi there. Thanks for your reply. But the casino has finally come to the party and have sent my withdraw. I broke the withdraw down to 2 withdraws of 200 each and they put it through an hour later
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4 months ago
Dear wonderwhattt,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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