The player from Austria has been waiting for a withdrawal for 10 weeks. The casino stated that they had experienced a technical issue and to try request another withdrawal using a different payment method. The player did so and the payment was processed.
Playerz Casino - Player's withdrawal has been delayed.
Amount: €646.23
Playerz Casino
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6.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello customer service,
I've been waiting for my withdrawal to go through for over 10 weeks.
I received an email on January 10th, 2022 that my account was finally verified (after many weeks of waiting) and that my payout is now being processed.
Unfortunately nothing happens, my withdrawal is not processed.
I write weekly with the chat, which is obviously only there to put customers off.
Payerz is closing the market in Austria and I think it's time they finally paid out my money.
Best regards and thanks for the help
Norbert
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2 years ago
Dear SchmidiN50,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal? Have you accumulated your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
I haven't had a payout at Payerz yet.
I played with bonus.
Unfortunately there is no chat history, but an e-mail with confirmation from 01/10/22 that my payment will be processed immediately. Unfortunately I have not received any money until today.
Thanks for your help.
Kind regards
Norbert
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2 years ago
Thank you very much SchmidiN50 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello SchmidiN50,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Playerz Casino to join the conversation and to aid in the resolution of this complaint.
Dear Playerz Casino, can you please provide an update on the status of the player's withdrawal request?
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2 years ago
Translation
Thank you Adam for your help.
Kind regards
Norbert
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2 years ago
Hi SchmidiN50,
Kindly note that your balance has returned onto your account. As advised previously kindly request your Withdrawal via Skrill, so we can escalate to our payments teams and process accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Playerz Casino Team
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2 years ago
Translation
Hello Adam and Playerz Casino,
I had already made several withdrawals with Skrill, unfortunately all withdrawals were canceled.
So I made a deposit with Mifinity on 03/02/22, of course I also wagered the money and then I requested a withdrawal via Mifinity. Again, this payment was not carried out.
Now, as advised by Payerz Casino, I have requested another withdrawal via Skrill.
I'm curious to see if the payment will finally be made.
Thanks
Norbert
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2 years ago
Hi SchmidiN50,
Kindly note that due to a technical issue your recent Withdrawal request has failed and funds have now been reverted back onto your casino account. Kindly request a new Withdrawal so we can process it accordingly.
Regards,
Playerz Casino Team
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2 years ago
Translation
Hello Guru and Playerz Casino,
It's a bit strange, I've already requested several withdrawals and each time the money came back because of a technical problem.
I have now requested a withdrawal via Mifinity, Skrill is not working anyway. Or they just don't want to pay out.... The chat writes, I have to pay out through the bank, that's not a payment method at all.
But now I'm curious if my money will finally be paid out.
Thanks
Norbert
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2 years ago
Hello all, thank you for your responses.
Dear SchmidiN50,
Please let us know how the request via MiFinity develops. Could I ask you which other payment methods are available to you?
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2 years ago
Hi SchmidiN50,
Kindly note your Payment was Processed late yesterday evening. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Playerz Casino Team
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2 years ago
Thank you very much for the update, Playerz Casino Team.
Dear SchmidiN50,
Please do confirm when you have received the payment.
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2 years ago
Translation
Hello Adam,
but that was quick now.....🙂
Money has arrived.
Thanks very much
Norbert
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2 years ago
Dear SchmidiN50,
I'm glad to hear that your payment has been received and the issue has been resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Adam
