The player from Mexico is experiencing difficulties withdrawing her winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
Playdoit Casino - Player’s struggling to complete account verification.
Amount: Mex$2,400
Playdoit Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Playdoit Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
GOOD AFTERNOON, TO NOT MAKE THE SUBJECT SO LONG I WON THE WELCOME BONUS OF THIS CASINO, SEND MY DOCUMENTS (INE WHICH WAS REJECTED I DON'T SEE THE REASON WHY, PROOF OF ADDRESS AND MY BANK ACCOUNT STATEMENT), THE CASE IS AS I MENTIONED BEFORE, MY VOTER CREDENTIAL WAS REJECTED AND THEY ASK ME FOR A SELFIE WITH MY INE AND THAT GIVES ME A LOT OF DISTRUST, FRAUDS ARE THE ORDER OF THE DAY ON THE INTERNET, I READ THE TERMS AND CONDITIONS AND IN NO ARTICLE DO THEY MENTION THAT I HAVE TO SEND A SELFIE WITH MY INE IN HAND, THAT IS WHY I HAVE NOT SENT IT AND WILL NOT SEND IT BECAUSE I MENTIONED IT, BE DISCONFINED, MY COMPLAINT IS THAT THEY COMPLY WITH WHAT THEY SAY ABOUT THE WELCOME BONUS, I HAVE NOT EVEN DEPOSITED THE 200 THAT THEY ASK ME WHY I IMAGINE THEY ARE ABLE TO NOT EVEN RETURN THEM TO ME. THAT IS WHY I COME TO YOU TO SEE IF YOU CAN GIVE ME A SOLUTION TO MY CASE, I WOULD GREATLY APPRECIATE IT.
Automatic translation:
Public
Public
2 years ago
Dear cortrox422,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and casinos are allowed to request various documents in order to confirm a player's identity.
Therefore, the only thing I can recommend is that you fully cooperate with the casino and provide the required documents as soon as possible. Please, keep us informed about any further developments.
Thank you in advance for your reply.
Best regards,
Kristina
