The player's experiencing problem to withdraw his winnings. We rejected the complaint as the player was non-responsive.
I deposited using my Visa. After winning they claimed they didn't pay out to Visa. They took deposits in seconds and now can't payout. Isn't that theft?
Dear Rena,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Please note, that not every deposit method is also a withdrawal method. It's common in almost every single online casino. Can you please advise what other withdrawal methods could you use? Did you complete your KYC verification in the casino?
Looking forward your answer.
Best regards,
Nick