Platinum Reels Online Casino - Player complains about unauthorized deposits and identity theft.

Account ID Jk**31

My name is Joseph K***-H*** and I have been a victim of credit card fraud, and identity theft. I don't have an account with you, but someone who has stolen my identity and used my credit cards / bank cards and has created an account(s) under my information, I would like to know how, and when did this individual create accounts under this email j***8@gmail.com and who knows what other ones without my acknowledgement, i just got home from Afghanistan from my deployment and i see my cell phone has been stolen and my bank accounts all have been compromised i see your company has been involved in this bank mess i have now your company has allowed someone who has stolen my name my ID's, my credit cards, and use them within this company. I was able to recoup my iPhone back thanks to a tracking feature on the phone and this company and I see the fool saved login credentials to this gaming site within the phone so that’s how I have been given access to this fraudulent account. Platinum Reels has allowed this individual to fraudulently without my acknowledgment charge my bank cards to an account created with my information. Identity theft as well. I never gave permission for this nor was I aware of this happening while I was overseas. what are my options i do have a police report and also I have an affidavit from the perpetrator who they finally caught. These documents are attached. All my email passwords have been changed, everything is a complete mess. 4 other gaming companies, were all hit up as well, im at a loss of $9,650.30 total. I would like my money back

Dear Josephkahabka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but we can’t help you with this issue. As you stated yourself, your identity has been stolen and that would be a case for police authorities not for Casino.Guru forum. We are an independent online casinos database that acts as a mediator resolving players’ disputes. We have no authority to enforce the legality of rules. Contacting the police and your bank is the best option in your case. Please, let me know if there is anything else we can help you with, otherwise, I am afraid we will be forced to close this complaint.

Thank you for understanding

Best regards,

Kristina

I have contacted the police I have a police report and I also have contacted my banks my banks are informing me that I need to contact the merchants that were involved in these unauthorized charges and see if they’ll issue me refunds for all the unauthorized charges prior to my banks submitting disputes so I’ve done that and the casino refuses to give me back my money so I’m hoping that you could be the mediator and help me with this

I'm truly sorry, but no we can't help you with the unauthorized transactions and identity theft. This is a very serious case and since the casino didn't do any mistake, and it is not responsible for the situation in any way, we cannot ask it to be involved in this conversation. Your bank and police should be able to assist you.

If there's anything else we could do for you, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. I wish I could be of more help.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.