The player from Germany won 20,000€ but cannot withdraw the winnings as there has been no progress since the withdrawal attempt at 8:37 AM. Additionally, they are unable to communicate with customer support.
Platincasino - Player’s withdrawal is delayed.
Amount: €20,000
Platincasino
Safety Index:HighSafety Index
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8.8
Platincasino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 14h 55m 5s
Case summary
9 hours ago
Public
Public
5 days ago
Translation
Hello, I was unusually lucky and won 20k. Yesterday, I tried to withdraw at 8:37 AM, but since then nothing has happened. I also can't communicate with support. Can you help?
Automatic translation:
Public
Public
5 days ago
Hello Robert_schreier,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platincasino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
5 days ago
Translation
Hello, my account has been around for several years and I play there regularly, so I am verified. For some time now I have been asked for proof of payment, which I uploaded immediately 5 minutes after winning. I didn't choose a bonus, I usually play without it, otherwise it is unnecessarily complicated to withdraw. The operator has now transferred a small amount to me, but I don't understand why they don't accept and transfer everything.
Automatic translation:
Public
Public
9 hours ago
Hello Robert_schreier,
As advised above, withdrawals may take up to 14 days to be processed so if it's been less, I can only advise to wait.
Please let us know in case of any updates.
Regards,
Nick
Robert_schreier has 6d 14h 55m 5s to reply
