GOPLAY365 Casino - Player's account is unavailable.

The casino has been closed for over two weeks. They don't respond to emails. Scammers stole all the players' money and closed down.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you please send me a screenshot of the error you see when you try visiting the casino website?
• What was the real-money balance in your account at the time the casino closed down?
• When was the last time you communicated with the casino customer support?
• Was your account fully verified?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I managed to contact the casino. They're saying they're undergoing maintenance for an indefinite period.

Thank you for the information provided.

Has the casino informed you about the payment of your remaining balance?

Could you please specify the exact real-money amount that was in your account at the time the casino closed it?

If possible, please share your most recent communication with the casino by forwarding it to veronika.f@casino.guru.

Also, please provide me with the exact link to the casino your complaint is about, since we are able to access GOPLAY365 Casino without any issues.

The casino website opens every now and then. I submitted a withdrawal request for 20 euros, but it's been two days since they've been withdrawn.

I sent you screenshots by email.

The money has been paid. The complaint can be closed.

Dear djak1987,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru