Realz Casino - Player's withdrawals are delayed.

I am writing to express my extreme dissatisfaction with the withdrawal process. I requested my first withdrawal on December 23rd, followed by subsequent requests on 24th and 25th December . Each withdrawal is for the amount of 2,000 PLN. Despite being promised that the funds would be paid out within 3 business days, I am still waiting for my money to this day. This delay is unacceptable.

Total amount pending: 6,000 PLN

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ravko666, thank you very much for submitting your complaint. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share any additional communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Nie dokonywalem wczesniej żadnej wypłaty. Na profilu kasyna widnieje informacja, ze konto mam zweryfikowane prawidłowo. Zlecenie pierwszej wypłaty jest z dnia 23.12.2025 i do dzis nie chcą mi udzielić informacji w czym jest problem

Dear Ravko666,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear Ravko666,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Realz Casino to join this conversation and assist in addressing the complaint.

Dear Realz Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ravko666,

We are currently trying to get in touch with the casino representative outside of the complaint thread. I will extend the timer by an additional seven days. Your patience is much appreciated.

Dear Ravko666,

We would like to inform you that our team is checking the uploaded document and we'll return to you shortly with a clear update.

Thank you for your patience and cooperation.

Kind Regards,

Realz Casino Team

Dear Realz Casino,

Thank you for your response.

Please keep us updated regarding the case.

We look forward to your response.

Dear Ravko666,

We kindly request to upload the TRX Blik of December so as to complete your account verification and proceed with the payment.

Thank you for your cooperation and patience.

Kind Regards,

Realz Casino Team



Dear Ravko666,

Did you manage to provide the casino with the relevant documentation? Your cooperation is much appreciated.

We look forward to your response.

Dear Ravko666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino cancelled my withdrawal request, so I had to submit a brand new one. I have no idea how long it will take this time

Dear Ravko666,

We are happy to confirm that your payment has been successfully completed.

Kind Regards,

Realz Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ravko666,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan