Neospin Casino - Player claims that payment has been delayed.

I requested a withdrawal of 6,000 AUD from Neospin Casino on 31 December 2025 via INPAY Bank Transfer Local. The transaction has remained in "Pending" status since that date and has not been approved or released by the casino.

My account was fully verified prior to the withdrawal request. Support repeatedly told me that the withdrawal was "being processed" or "under review" but did not provide any concrete approval status, transaction reference, or processing date.

Multiple withdrawals of the same amount were later rejected without clear explanation. My remaining balance of 19,001.55 AUD is still in my account and withdrawable, but I am unable to withdraw it as the initial withdrawal has not been processed.

Evidence I can provide:

• Screenshot of pending 6,000 AUD withdrawal

• Screenshots of rejected withdrawals

• Screenshot of account balance showing 19,001.55 AUD

• Screenshot of profile showing player details and country

• Screenshots of support chat responses

I am seeking assistance to have my withdrawal processed and my funds released.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear Aliiskandar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Aliiskandar,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Aliiskandar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Got some of it only

Dear Aliiskandar,

Thank you for the update.

To better understand the current situation and move the complaint forward, could you please clarify the following details:

• How much money has already been paid to you by the casino?
• How much remains unpaid / still pending to be withdrawn?
• When exactly did you receive the partial payment, and via which payment method?

Once we have this information, we will be able to assess the situation more accurately and determine the next steps.

Thank you for your cooperation.

Dear Aliiskandar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru