The player from Germany had been trying to withdraw their balance of 310€ for several days, but the requests were repeatedly declined without explanation. Customer service had not responded, and the chat service was unavailable. We attempted to gather more information from the player regarding account verification and the nature of the winnings but received no response. Consequently, the complaint was rejected due to the lack of further communication from the player.
Platincasino - Player’s withdrawal has been delayed and support is unresponsive.
Amount: €310
Platincasino
Safety Index:HighSafety Index
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8.8
Platincasino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
5 months ago
Translation
Dear Ladies and Gentlemen,
For several days now, I have been trying to withdraw my balance of 310€, but the withdrawal gets declined after about 1-2 days. I don't know the reason for this. Customer service hasn't responded for weeks, and the chat has been unavailable for weeks as well.
Best regards,
Automatic translation:
Public
Public
5 months ago
Hello plxJoel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platincasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
