The player from Germany is experiencing difficulties verifying his casino account due to missing proof of income. After a closer examination, we ended up rejecting this complaint as unjustified.
Platincasino - Player’s account has been blocked.
Amount: €5,000
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The Csino has not upgraded me to platinum for weeks after a complaint, with the option to soon get an invitation to become a black member.
I said I'm a high roller and want to play high, no problem. Then I paid in about 5500e in February and wanted to withdraw and get winnings and claim bonuses for 1000e now my komto is blocked for withdrawals because the proof of where my money comes from is not traceable is.
so first bag 5000e and let wens ans pay out and claim cashback birthday bonus goes account blocked due to money laundering and I have to prove where the money comes from account accounts from kudnen companies bwa pay slip.
they are wrong there is no way in GDPR Germany.
They didn't say anything before, only you can play no limit, you're platinum vup and now 5000e gone, saved cashback, all bonuses gone.
Automatic translation:
Public
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3 years ago
Dear Thomas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry are usually set by the Licensing Authority and all the serious and licensed casinos have to comply and follow these policies.
That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible.
Please let me know if this advice was helpful or we need to intervene.
Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello,
I uploaded everything, income not accepted.
Business registration not accepted.
I cannot upload business discount data and customer data.
I've played thousands of € 20,000 for so long without any problems and now at the theater I didn't get cashback today, just as a bonus these are rip-offs, first take money Dan ask if it comes from who you win.
I have blocked my account since today, fed up with the cheat casino.
Automatic translation:
Public
Public
3 years ago
I fully understand your frustration, Thomas. I wish I could be of more help. Since you have blocked your account is there anything else we could try to assist you with or you wish to close this complaint?
Public
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3 years ago
Translation
Yes,
I know because I'm not the only one who has had such problems. Every couple of days she asked for documents over and over again as evidence.
Serious is changing, I was the whole time we got more profit than paid in with those in the plus, only when I lost and was back in the minus, the theater made and banned that is warning enough for everyone.
Thank you very much
Automatic translation:
Public
Public
3 years ago
I'm sorry but I'm not sure if I understood how you'd wish to proceed with this complaint.
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