HomeComplaintsPlanetWin365 Casino - Player is locked out of account.

PlanetWin365 Casino - Player is locked out of account.

Amount: €50

PlanetWin365 Casino
Safety Index:Very high
Submitted: 01 Nov 2023 | Case closed : 19 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Italy is unable to access his online casino account. The complaint was closed as the player stopped responding.

Public
Public
6 months ago
Translation

It won't let me in

Automatic translation:
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Public
6 months ago

Dear fabiobrunelli387,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with PlanetWin365 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Public
5 months ago

Dear fabiobrunelli387,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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