HomeComplaintsPlanetWin365 Casino - Player is locked out of account.

PlanetWin365 Casino - Player is locked out of account.

Amount: €50

PlanetWin365 Casino
Submitted: 01 Nov 2023 | Closed : 19 Nov 2023
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Italy is unable to access his online casino account. The complaint was closed as the player stopped responding.

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Translation

It won't let me in

Automatic translation:
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Dear fabiobrunelli387,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with PlanetWin365 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Dear fabiobrunelli387,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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