The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
Planetwin365 Casino IT - Withdrawal of player's winnings has been delayed.
Amount: €300
Planetwin365 Casino IT
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
Planetwin365 Casino IT has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I hope you can understand why there was no way to do it with the casino operators. I came back to this mess after a few months during which I had used a postpay. after MONTHS I tried to play again and I made a payment with paypal. from this payment resulted in a win of 300 euros for which, of course, I requested the credit on paypal. impossible to receive. they want a document showing that I own the post pay. that a bat has nothing to do with the use of paypal. I "threatened" them to make a complaint just to paypal but I could not make myself understood. can you help me?
Automatic translation:
Public
Public
2 years ago
Dear toffee,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
