The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
Planetwin365 Casino IT - Withdrawal of player's winnings has been delayed.
Amount: €300
Planetwin365 Casino IT
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I hope you can understand why there was no way to do it with the casino operators. I came back to this mess after a few months during which I had used a postpay. after MONTHS I tried to play again and I made a payment with paypal. from this payment resulted in a win of 300 euros for which, of course, I requested the credit on paypal. impossible to receive. they want a document showing that I own the post pay. that a bat has nothing to do with the use of paypal. I "threatened" them to make a complaint just to paypal but I could not make myself understood. can you help me?
Automatic translation:
Public
Public
1 year ago
Dear toffee,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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