The player from Italy claimed that Planetwin had been tampering with multiple slots, including Wild Joker Hot, for the past three months and intended to file a complaint with others. They possessed video evidence to support their claims. The issue was not resolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint due to insufficient information for further investigation.
Planetwin365 Casino IT - Player reports tampering and demands account closure.
Amount: €1,300
Planetwin365 Casino IT
Safety Index:Very highSafety Index
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9.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Planetwin should be banned for tampering with multiple slots. The latest one being Wild Joker hot, and it has been happening for the past 3 months. I have video screenshots and photos that can prove it. Tomorrow, I will file a complaint with 20 other people. Close the accounts.
Automatic translation:
Public
Public
4 months ago
Dear antonellacesare213,
Thank you for contacting Casino Guru. I'm sorry to hear about your bad experience. Please be informed that all games have a certain house edge and the casino can’t influence it. The game providers are responsible for running the games. If you experienced a lengthy streak of losses, it’s most likely that this is just a demonstration of statistical characteristics of the games you’ve been playing. Especially in high-volatility games, it’s not unusual to play hundreds of game rounds without hitting a substantial win.
You can read more about how casino games work from the mathematical perspective about our article available here: https://casino.guru/learn-about-games-of-chance-rtp-variance. There is also an explanatory video included in this article.
Alternatively, to learn more about how slot machines work from the technical and mathematical perspective, feel free to read our article about slots: https://casino.guru/how-slot-machines-work-math.
However, if you think what you experienced was unusual and you have some evidence proving your point, do not hesitate to send it to me (dominika.l@casino.guru). Let me know if this information was helpful.
Thank you very much in advance for your reply.
Best regards,
Dominika
