Planet 7 OZ Casino - Player’s struggling to withdraw his winnings.

I have a fair few withdrawals pending,

$2500 - 9th fed 2021

$2500 - 9th fed 2021

$2000 - 9th fed 2021

$2500 - 27th mar 2021

$2500 - 27th mar 2021

$2000 - 27th mar 2021

My last approved withdrawal was 5th May 2021, i go into chat every 3 days or so and get told they will personally follow it up and to come back in 3 days to rest assure i will receive my money and then repeat

Dear Rhys,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you ever made a successful withdrawal before? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

In the meantime, I would suggest checking our review for the Planet 7 OZ Casino: https://casino.guru/planet-7-oz-online-casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Looking forward to hearing from you.

Best regards,

Kristina

hi,

yes i have had a few withdrawls prior, ill email them to you now

Thank you very much Rhys for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Rhys!

From now on, I will take care of your complaint. I would like to invite Planet 7 OZ Casino's representatives into this conversation in order to provide us with some sort of explanation of the withdrawal issue.

Hey all,

I've reviewed the situation Rhys and I'll see what can be done to get things moving for you.

Best,

Nick and Planet 7

Hey all,

Just an update, we managed to get your first approval done on the 29th of June as well as the payout sent to our 3rd party for disbursal as a wire payment shortly after. You should be seeing that payment reflected in your bank account generally within 10 business days, let us know when it comes in.

Best,

Nick and Planet 7

Hello Rhys!

As your payment is supposedly on the way to you, please let us know when you'll receive your funds.

Hi, i received the funds today thankyou for the help! Going forward will the rest come each week or will i have to do this for each payment?

Thanks again for both your guys help! 🙂

Hello Nick and Planet 7,

Could you please advise on the status of the remaining player's withdrawals?

still no more withdrawals since

We would like to ask Planet 7 OZ Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Ive had another payment approved not in my bank yet but progress never the less

Hey all,

Just an update Rhyswaight, there was an additional payment released to our 3rd party for you on the 15th of July. As usual we're looking at 3-10 business days on delivery so that should be arriving in your bank account before too long if it hasn't already.

Best,

Nick and Planet 7

Hello Rhys!

Could you please update me on what is the amount of the outstanding balance right now? I would like to advise, that we close this complaint as 'resolved' provided that the withdrawals keep coming in some kind of periodicity. Since monthly withdrawal limit of the casino is lower that the original disputed amount, whole withdrawal process might take some time.

Please, let me know what is you opinion.

Hi, withdrawals have been coming in steady and almost all done.

Hello Rhys!

It is great for us to see that your withdrawals are successfully coming to you. I will now close the complaint as 'resolved' in our system, as the withdrawals keep coming in a timely manner, I presume you will receive them all soon.

If there would be any issues again, you can always reopen the complaint at any point, or you can reach me via email: 'martin.d@casino.guru'.