HomeComplaintsPlanet 7 OZ Casino - Player is waiting for his documents to be verified.

Planet 7 OZ Casino - Player is waiting for his documents to be verified.

Amount: A$200

Planet 7 OZ Casino
Safety Index:Below average
Submitted: 26 Jan 2020 | Case closed : 20 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player sent all his documents to the casino and is waiting for them to be reviewed. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

MY USE NAME IS :voicupop

i have send all my document to them

thankyou

voicu

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4 years ago

Dear Voicu,

Thank you for submitting your complaint. I am sorry, but I am not sure if I understand what the problem is. Would you be so kind and provide me with more information, please? Are you waiting for the casino to verify your documents? Or did the casino refuse to verify your account?

Thank you in advance for a reply.

Best regards,

Kristina

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4 years ago

Dear Voicu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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