Planet 7 Casino - Player’s withdrawal has been delayed.

PLEASE HELP!!! This is my SECOND withdrawal w/ Planet 7 Casino. I remember with my very first withdrawal, I was repeatedly told that it is normal for players very first withdrawal to take a little longer than expected, but after that first withdrawal, it's all downhill from there. And withdrawal requests are quick and simple after that... That 100% is a LIE. Because here I am, 19 days later and still anxiously awaiting to hear something. Anything. My request was on November 3rd for $1400.

Although I had already filled out all nec. forms and sent in all required documentation the first time (4months ago), they STILL asked for it again. So I just abided and sent everything for a second time, so I could just get my money without any issues.

I cannot stand speaking to their agents. I'm not doing it anymore. Especially via chat. It is beyond a total waste of time. Literally takes 45 min to an hour, going back and forth with them, only to be told the same bullshit, that they will escalate my request to the documents team. I just want my damn money. Praying you can help me!

Let me know if you need anything more from me. Thank you for reading...

~Amy~

Dear Amy,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise which payment method you have opted for?

In the meantime, I would suggest checking our review for Planet 7 Casino: https://casino.guru/Planet-7-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

It should be refunded via bitcoin. Thank you!

Thank you very much, Amy, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Dego1981,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Planet 7 Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Planet 7 Casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Greetings all,

Just confirming that payment went out today via Bitcoin, I have checked the crypto address provided and can see that it arrived safely about an hour ago.

Best wishes,

Nick and Planet 7

Dear Amy,

At this point, it should only be a matter of time before the payment reaches you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

I see that $1238.02 was deposited, however, it is still "pending. " This has never happened before. Is this normal? How long do you suggest I wait for? I pray this is over soon! 😣

So this is still "UNCONFIRMED" on the blockchain.. But now instead of the ETA saying, "SEVERAL HOURS, " it now says "50 minutes." This is just never ending it seems. I am still hopeful though and will report the status of this deposit in about an hour. 🙏

Alright, I finally got my money, (most of it anyways). Thank you Casino Guru for helping me! And just a slight suggestion to Nick at Planet 7 and Raging Bull, PLEASE do better and abide by the cash out promises made on your websites. It shouldn't take a month+ to get money I won, especially when the deposit method is bitcoin. I hope things change, b/c these two casinos are my absolute favorite. I hate that now I have to stop before depositing money with yall & ask myself if I really wanna go thru all of this again... Anyways, just some feedback....

Also, if you could change my player status, so I can participate in the promos that every other customer gets to use, that would definitely get me to come back! For the last few months, I am only offered TWO promos only. Both being minimum deposit of $80 & the other $100. No way I can afford that! Please look into it? Thanks for completing my withdrawal!! ❤

Happy Holidays Everyone!

~Amy~

Thank you, Amy, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Nick and Planet 7 Casino, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru