HomeComplaintsPlae8 Casino - Player’s winnings were confiscated.

Plae8 Casino - Player’s winnings were confiscated.

Amount: 1,000 $

Plae8 Casino
Safety Index:Low
Submitted: 01 May 2020 | Case closed : 18 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Singapore has been accused of fraud and his winnings were confiscated. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Placed over 1,000 in bets with the sports provider at Laebet. When my bets turned out to be winning bets, they rejected my bets after the results are out, and accused me of cheating, using bots, server disruption etc. But when my bets are losing bets, they happily accept them. Ridiculous, then when you ask them, they show you the policy saying they can reject bets if they suspect foul.play. KEY WORD IS SUSPECT. so anyone dun bother with Laebet c sports. Cos if you are on winning streak you win get paid.

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4 years ago

Dear Disgrunted Lim,


Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward any relevant communication between you and the casino to me? My email address is kristina.s@casino.guru.

Additionally, could you clarify if your winnings were the result of playing with some bonus?


Thank you very much in advance for your reply. 


Best regards,

Kristina


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4 years ago

Dear Disgrunted Lim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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