The player from Brazil reports that their account was blocked after making a deposit of 500.00 and successfully withdrawing 1600.00. They seek clarification on the account's blocking status.
Pix Bet Casino - Player's account has been closed.
Amount: 500 R$
Pix Bet Casino
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
Translation
my account was blocked and i had previously deposited 500.00 and made a full remittance and withdrew 1600.00 my account was blocked! email: c***@gmail.com
Edited by a Casino Guru admin
Automatic translation:
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4 months ago
Dear contatojuangomes,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that R$500 is being held in your casino account?
- Did you activate any bonuses on top of your deposit?
- Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 months ago
Translation
i did activate the casino bonus, but then it was reset and i was left with only my real balance and the profit i made, which is a total of 1600 (500 real balance), and the rest IS PROFIT.
plus, i had my account blocked by their mistake, if they are not going to pay me my profit too, at least return my INVESTMENT!
Automatic translation:
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4 months ago
Thank you very much for your reply, contatojuangomes. Which games did you focus on - slots, live casino, sports betting, etc.?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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3 months ago
Dear contatojuangomes,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
Dear contatojuangomes,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
