The player from Brazil has made two deposits in ETH to Pikebit, but the funds have not been credited to the platform, nor have they been refunded.
Pikebit Casino - Player’s deposits are delayed and not credited.
Amount: $32
Pikebit Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 9h 50m 0s
Case summary
14 hours ago
Public
Public
1 week ago
Translation
I made two deposits in ETH to Pikebit. My deposits appear in their account, but they haven't been credited to the platform and they haven't refunded me.
Automatic translation:
Public
Public
1 week ago
Dear adrianomacherfi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Casino Guru is examining the case
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
