Pigmo Casino - Player believes that their withdrawal has been delayed.

They won’t pay out my money and they suspended my account for absolutely no reason.

Dear Maccdaddyflap,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Maccdaddyflap,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, it hasn’t. Pigmo.com suspended my account and I still have 3,334 dollar in it untouched. They never gave me a reason why I "violated user terms" and they 100% screwed me over. They blocked me from the discord and everything

They canceled all my withdrawals. Kevin pigmo and Dana white are scammers and they are doing it at a rapid pace

This issue is much more than a delayed payment and they definitely screwed me over

Dear Maccdaddyflap,

Could you please confirm whether your current balance was accumulated using real money or a bonus? Additionally, if possible, could you forward any email communication between you and the casino to nikolas.b@casino.guru? This will allow us to review your case thoroughly.

Thank you, and I look forward to your response.

Warm regards,

Nick

Dear Maccdaddyflap,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.