The player made a deposit in the casino and managed to win some money. He is convinced that after he made a withdrawal, the RTP of the games dropped significantly. We rejected the complaint because it was unjustified.
Piggy Bang Casino - Player is displeased with the RTP of the casino games.
Amount: €200
Piggy Bang Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 month ago
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4 years ago
Translation
New customer .... win after first deposit. After payout of 120 only continuous losses no matter what use no matter how frequent new meetings .... no free spins not a bit 40% auszahlqoute although 97% stated. Typical rip-off system ..... worse than any other casino
Automatic translation:
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4 years ago
Dear Silvio,
Thank you for contacting Casino Guru. I’m sorry to hear about your negative experience. I’m afraid, there is not much we can do in this case. As far as I can tell, the casinos can’t influence the RTP (return to player) of the games. The game providers are responsible for running the games. Sometimes, long streaks of losses can make it feel like the games are not fair, but they are quite common, especially when playing high-volatility games. There is an article on our website about how the casino games work (link below). I’m sorry I couldn’t be of more help.
https://de.casino.guru/infos-ueber-auszahlungsrate-und-varianz
Best regards,
Peter
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4 years ago
Translation
Hi Peter,
I know very well that the casinos can neither do anything nor have any idea about the slots .... basically they can do nothing and are out of place. I find it sad that such people are used as support, they copy you any texts and have no idea of the matter nor can they prove that something is going right ...
I think it outrageous that you get a relatively high win as a new customer with the first deposit and then the entire profit no matter what use no matter how many times you reopen the session to 99% loses everything. This has nothing to do with a RTP or luck but this is the software deposited in the slots program that always lets the casinos win.
There are casinos that sometimes pay winnings and where the software seems to run less abzokkermäßig, but most go for 100% profit and zokken from .... there can be as much RTP as it wants ....
The slot provide dare not out of their holes out but refer to the casinos ....
best regards
But as long as no casino manages to transparently show players that they do not rip off or that what they are telling is true, one can only speak of systematic licensed fraud allowed, at least in many casinos ....
It is so lying to all who say something else.
Edited
Automatic translation:
Public
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4 years ago
Hi Silvio,
Thank you for the reply. Which games did you play? I can try and test them myself. You can also upload your game history so we can analyze the results of the game play.
Best regards,
Peter
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4 years ago
Translation
Hi Peter,
I basically just play book of dead.
The last days again .... have played in another casino after I had lost in a ca 200 there namely Platinum casino I have then won about 280 won and the other 150 completely on small bets zw 20 and 50 cents only lost consistently. ...
So then in yet another casino "temple nile"
25 paid in and yesterday until about 390 come payout alone until it is processed 2 days, so now there are 100 left .... and so far only lost ...
Best regards and please test "book of dead"
Edited
Automatic translation:
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4 years ago
Hi Silvio,
Thanks for the update. I tested the Book of Dead game for you. I played 50 rounds and managed to win 12 times. Eventually i ended up with over 110 in profit. I'm sorry but we can't penalize the casino for such thing as RTP of the games. I wish I could be of more help. We are rejecting the complaint.
Best regards,
Peter
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