Pelican Casino - The player's experiencing an unspecified issue.

Dear connyb6969,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Pelican Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Did your account get closed during the verification or you did not even begin the process? I will be waiting for your reply patiently.

Best regards,

Nick

Inzwischen hat sich herausgestellt, dass es bei diesem Casino mehrere Konten geben soll... ich selbst habe aber nur dieses eine... und es ist vollständig verifiziert... zwischenzeitlich stellte sich heraus, dass mein jetziger Exfreund, der leider auch Zugang zu meinem Bankkonto und meinen Daten hatte, in meinem Namen mehrere Konten in vielen Casinos eröffnet hatte... aber das interessiert die nicht 😔

Dear connyb6969,

Is there any way you can prove your statement that it was not you who created the account?

Leider habe ich dafür keinen Beweis... mein exfreund hat es mir gegenüber zwar zugegeben, da0ss er die Konten erstellt hat, aber wie soll ich das beweisen??

Dear connyb6969,

Unfortunately without any proof it is basically impossible to determine if the account was really created by him and not you. I really wish we could help you but there is nothing we can do in such cases. I can only recommend you to contact the licensing authorities or maybe even some legal help as your ex-boyfriend used your identity.

We will be however forced to close the complaint. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick