The player's experiencing an unspecified issue with his account. The complaint was closed as there was no proof of the player's claim.
Pelican Casino - The player's experiencing an unspecified issue.
Amount: €700
Pelican Casino
Safety Index:Above averageSafety Index
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7.1
Pelican Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Dear connyb6969,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Pelican Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Did your account get closed during the verification or you did not even begin the process? I will be waiting for your reply patiently.
Best regards,
Nick
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2 years ago
Translation
In the meantime it turned out that there should be several accounts at this casino... but I only have this one myself... and it is fully verified... in the meantime it turned out that my current ex-boyfriend, who unfortunately also has access to my bank account and my data, had opened several accounts in my name in many casinos... but they don't care 😔
Automatic translation:
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2 years ago
Dear connyb6969,
Is there any way you can prove your statement that it was not you who created the account?
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2 years ago
Translation
Unfortunately, I have no proof of this... my ex-boyfriend admitted to me that he created the accounts, but how can I prove it??
Automatic translation:
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2 years ago
Dear connyb6969,
Unfortunately without any proof it is basically impossible to determine if the account was really created by him and not you. I really wish we could help you but there is nothing we can do in such cases. I can only recommend you to contact the licensing authorities or maybe even some legal help as your ex-boyfriend used your identity.
We will be however forced to close the complaint. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
