Patrick Spins Casino - Withdrawal of player's winnings has been delayed.

Having to send id on 10 different occasions saying copy was unclear they have had me sending 10 times on some days then on thurs was told id has passed ok .i have been trying to withdraw 600 euros which i won and they agreed i have won it and would be processed within 36 hours , then today got email saying due to tech prob they cant process this to my card and now want me to take out britcoin account which i know nothing about and need to open one which needs all id again i am 77 years of age aand trusted this site which cant be trusted now never again anyone sign up to this scam casino i want my money back now into my account i have with them

Dear mclachlana864,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mclachlana864,

Have you received your withdrawal from the casino yet?

Dear mclachlana864,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.