The player from Switzerland has been blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
hi they blocked my account for no reason saying that I have an exclusion from the game but it is not true, after having invested in this platform they block my account, while everything is regular on all other platforms, help me to disgrace them when you no longer happen to other people
Dear gerardobrenga,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino?
Additionally, please, forward me all the relevant communication between you and the casino, so we can gather as much information as possible. My email address is kristina.s@casino.guru.
Best regards,
Kristina