Home Complaints Pasino Casino - Player’s account has been blocked.

Pasino Casino - Player’s account has been blocked.

Amount: ??

Pasino Casino
Good reputation
Submitted: 13 Jan 2022 | Case closed : 28 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

22 hours ago

The player from Switzerland has been blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Public
2 weeks ago
Translation

hi they blocked my account for no reason saying that I have an exclusion from the game but it is not true, after having invested in this platform they block my account, while everything is regular on all other platforms, help me to disgrace them when you no longer happen to other people

Automatic translation:
Public
2 weeks ago

Dear gerardobrenga,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you please advise if there are any funds being held by the casino?

Additionally, please, forward me all the relevant communication between you and the casino, so we can gather as much information as possible. My email address is kristina.s@casino.guru.

Best regards,

Kristina

Public
1 week ago

Dear gerardobrenga,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
22 hours ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.