The player's account got blocked for unknown reason. The complaint was resolved as the player's account got reopen and he received his pending withdrawal.
Party Poker Casino - The player's account got blocked.
Amount: €779
Party Poker Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Party Poker Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, today I successfully verified and played at Party Poker. While I was on a run it suddenly stalls and I can no longer play or withdraw. It says that since I'm blocked at Bwin, I can't play here anymore and I'll get my money. I don't trust that. Please help me get my money.
thanks
lg H**** philipp 
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello Fistaisda,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Party Poker Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise how long have you been registered in the casino? Did you ever deposit or withdraw in the past? Why is your Bwin account blocked? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, I registered a few days ago. I didn't use a bonus and deposited 110 eur. At Bwin I let myself be blocked because I didn't want to gamble away any more money there. But it wasn't obvious that Bwin has anything to do with partypoker. Finally, I was able to deposit and play.
Thanks for your help
Hello philipp
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Public
Public
2 years ago
Translation
It's about 773 eur which I have in my account. I can no longer log in either
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