HomeComplaintsParty Poker Casino - The player's account got blocked.

Party Poker Casino - The player's account got blocked.

Amount: €779

Party Poker Casino
Safety Index:High
Submitted: 07 Dec 2022 | Resolved : 13 Dec 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's account got blocked for unknown reason. The complaint was resolved as the player's account got reopen and he received his pending withdrawal.

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1 year ago
Translation

Hello, today I successfully verified and played at Party Poker. While I was on a run it suddenly stalls and I can no longer play or withdraw. It says that since I'm blocked at Bwin, I can't play here anymore and I'll get my money. I don't trust that. Please help me get my money.

thanks

lg H**** philipp filefilefilefile

Edited by a Casino Guru admin
Automatic translation:
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1 year ago

Hello Fistaisda,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Party Poker Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how long have you been registered in the casino? Did you ever deposit or withdraw in the past? Why is your Bwin account blocked? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hello, I registered a few days ago. I didn't use a bonus and deposited 110 eur. At Bwin I let myself be blocked because I didn't want to gamble away any more money there. But it wasn't obvious that Bwin has anything to do with partypoker. Finally, I was able to deposit and play.

Thanks for your help

Hello philipp

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1 year ago
Translation

It's about 773 eur which I have in my account. I can no longer log in either

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1 year ago
Translation

Hello thanks for euro help they paid out

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1 year ago

Thank you Fistaisda for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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