Paris VIP Casino - The player's unable to log into his account.

I have had an account at the casino for 6 years. They send me emails in the mail and give me free shots. I also loaded credit a while ago on two or three occasions. In fact they considered me a VIP client.

It turns out that in the free spins he gave me a good prize, I raised the game to transform the bonus into real money.

When I do, I asked for a withdrawal, fill in all the positive information. They notify me that my money will be credited to the wallet in approximately 5 days. But it turns out that the next day I can not enter the casino. Arguing that there is no jurisdiction.

Because they didn't notify me when I made the charges at the right time... I earned the money in good law... so I want them to deposit it for me... and if they don't let me play anymore, it's their problem... it seems to me a total injustice.

I send emails and they don't respond either.

Can you help me?

Dear gerardoochoa2317,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Paris VIP Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do I understand it correctly that your country of residence is restricted or what do you mean by "jurisdiction"? I will be waiting for your reply patiently.

Best regards,

Nick

Of course... now for 3 days it has been restricted.

The problem is, I'm in the middle of a $3,100 withdrawal. So if I'm restricted now they won't want to pay me.

Consultation: what happens with the amount I win? Who gets it?

I provide them with a virtual wallet. So the deposit can be made quietly. What I want is to collect my withdrawal.

Thanks

Gerardo O****

After I made the withdrawal, I did all the identity and address verifications and they were approved. I was able to make the withdrawal and it was listed as pending. I asked them why it was pending and they told me it was because they had to verify that it was won without cheating.

So I understood and I waited, but when I want to enter the casino the next day to see what status my withdrawal was in, the page is blocked for the area.

I just want to collect my U$D3100 that it cost me so much to earn them in good faith.

I hope you can help me

Thanks

Hello gerardoochoa2317,

Can you please advise when did the verification process begin? When was the last time you forwarded a document to the casino?

It is a common thing that the casino blocks the player's account until the verification is fully processed.

The verification was completed and passed.

In fact make the withdrawal.

They informed me that in 5 days they were going to credit me the money because they had to verify my game (that I had not cheated). But the next day I could not enter the casino anymore.

Now I check and give you the withdrawal date.

The date of withdrawal and approval of the documentation sent was Monday 01/16/2023.

The page block date was 01/17/2023.

Thanks

Gerardo

And they didn't block my account (or maybe if) what they blocked was the page.

That's why I need to cash out my $3100 withdrawn.

I hope you can help me.

Parisvipcasino does not answer my emails.

Thanks

Thank you gerardoochoa2317 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok Nick.

I appreciate your attention.

Parisvipcasino did not respond to any email that I sent to date.

So I notice that they do not plan to pay my withdrawal that was earned legally and without cheating.

I hope I can collect that money since I need those u$d3100.

Thanks for everything.

Gerardo

Hello, Gerardo,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Paris Vip Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Paris Vip Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Why is his account blocked? What steps should the player take to unblock the account? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Hello Branislav.

Thank you in advance for your help in resolving this issue.

I hope that the result is favorable to me since I have acted correctly and honorably.

Greetings

Gerardo O**** (M********2)

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Branislav!

I have not had any response to the emails sent to the casino.

I hope you have an answer here.

From already thank you very much

GO

M.......72

Dear Gerardo,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings all,

The complaint was reopened after receiving updates from both the player and the casino. The casino was closed, but it looks like it has been reopened with new management and a different website. Although it was not possible to update the casino review as the new casino website was down today, I see it is accessible again, so the review should be updated soon.

Dear Gerardo,

Thank you for your email and the provided details.

Regarding your complaint, I received the following information:

• The current management is in contact with the old operator and is still able to get more details for us
• The provided data shows that there is only €0.71 remaining balance and no bonus balance
• It looks like this account was registered in August 2017, but your first deposit was made on February 15, 2023 - the mentioned €0.71 by MoneyFly payment method, which does not make sense
• KYC/verification has not been completed on your account
• The casino cannot see any withdrawals related to your gaming account

I see some of the information matches your claims. You have had your account for about 6 years, the account was registered with your first and last name, and I see the username is correct. But, the casino was not able to find your account according to the email you filled in when submitting this complaint. They found it according to the gaming account username (ma****ec72). Therefore, allow me to please ask you a few questions.

What personal details did you fill in upon registration at Paris VIP Casino? It would be great to have your phone number, date of birth, full address, and if possible your casino account user ID.

Are you sure that you submitted your complaint here with the correct email address (ger**********17@gmail.com)? Did you have another account in the casino?

How many deposits did you make to the casino? Do I understand correctly that the disputed funds were obtained from a no-deposit bonus? Can you confirm that you made only 1 deposit to the casino and that it was this year?

Can you please provide me with the communication where the casino informed you that your verification was completed? Can you also send me a confirmation about your VIP status?

There are some questions that you have not answered via email, so I would like to repeat them.

"Did you try to log in on https://parisvipcasinofrance.com/ using your credentials from the closed casino https://www.parisvipcasino.com/? If yes, did it work?"

Feel free to provide me with the necessary details via email (branislav.b@casino.guru).

Branislav..

It's a pleasure that the case has been reopened... I made deposits in 2017... and 2018... and 2023... it had already happened to beat them... but in those years the waiting time for withdrawals was very long... from 10 to 15 days.. so I played what I won.. and that's how I got my VIP status.. in terms of records, I should investigate to see if there are any..

As for the amount, it was U$D3100 and something else... when making the withdrawal, the few dollars and cents that could mean the 0.71 euros that you mention...

As I always emphasize... I won in good law... I loaded their balance more than 4 times for sure... they know that I won... and that my account is real...

And my prize too...

We handle all the information you need and can provide you through Gmail... although I never took screenshots and stuff... maybe my mistake... but I can assure you that they know very well that I beat them... they even approved all the documentation for me to make the withdrawal (otherwise you could never have made it)

I hope they respond and can give a conclusion to this case.

Thank you very much Branislav in advance for your involvement in the case.

GO mag.....72

Dear Gerardo,

I am sorry for the delay.

Thank you for your emails and the documents provided.

I confirm I received 3 emails. However, 2 are the emails sent to the casino, without any reply or update/confirmation from the casino. And one includes only a casino bonus offer from August 2019.

Why did you change the address and what does this bonus offer have to do with your issue, please?

Do I understand correctly that your disputed winnings were won from this bonus offer (25 Free Spins)?

Branislav,

That's right, the prize was generated with that free spins bonus.

I sent you those emails because my VIP status in front of the casino is listed there. And that they gave me those bonus shots.

I hope they respond to the claim.

There are still no answers from them, nor is there interest in seeking a resolution to the case.

Regards Gerardo

Dear Gerardo,

So you claimed the bonus and obtained the disputed winnings in 2019? Is that correct?

Why did you change the address, please?

Earnings were in 2023 branislav

I changed my address due to a move and because I don't have my own home.

They asked me for current documentation of the services, which is why I had to change it. They also approved all that documentation and I was able to withdraw the u$d3100... which left my account with some dollars and cents... the next day after making the withdrawal, Parisvipcasino blocked my access to the account... and then unsubscribed page so far...

My question is what happened to those u$d3100... because they were not credited to the account I assigned them... and if they are no longer in my account... who kept them?

Thank you Branislav

Alright, Gerardo, I understand.

What payment method did you use to withdraw your winnings?

As I can see in the screenshots provided by the casino representative, there are no payment method details at all. Moreover, there is a note that KYC has not been completed. Also, I see only the emails that you sent to the casino, but without any reply from the casino, where the ZIP code is missing.

How were you informed that your KYC has been completed, please?

If your verification had been completely done, you should have received an email with a confirmation. Could you please find such an email and send it to my email address (branislav.b@casino.guru)?

As for your VIP level - although you provided me with the email in which it is mentioned, the email is more than 3 years old, and it does not mean that your status is still active, especially, if you did not make a deposit for 4 years. In addition, it looks like only additional general information/notes for all players that the applied rules depend on the player's VIP level. Therefore, we consider the email irrelevant.

There is no confirmation of your VIP level or the completion of KYC or withdrawal. And, as I mentioned before, the provided emails only confirm you sent the documents to the casino, but there is no reply from the casino or any information about KYC completion. Thus, these emails are irrelevant too. There is no information about anything else except for the remaining balance of €0.71 and your personal details in the account.

You wrote that you earned the winnings from a no-deposit bonus. How many no-deposit bonuses did you use after your last deposit in 2018 and before you obtained the significant winnings from the last bonus? Did you make deposits in the past to play with your real money, or you made them only to be able to withdraw winnings from no-deposit bonuses (confirmation deposits)?

Also, there are still questions that have not been answered yet.

"Are you sure that you submitted your complaint here with the correct email address (ger**********17@gmail.com)? Did you have another account in the casino?

Can you please provide me with the communication where the casino informed you that your verification was completed? Can you also send me a confirmation about your VIP status?

Did you try to log in on https://parisvipcasinofrance.com/ using your credentials from the closed casino https://www.parisvipcasino.com/? If yes, did it work?"

Please note that your cooperation is necessary, and we need all the details I am asking for. In case you are not able or willing to cooperate and provide us with the requested details, I am not sure if we are able to further help you in resolving the issue. To be honest, for now, it looks like only your claims against the casino's claims, but with one difference - the casino was able to support its claims with evidence and data.

Looking forward to hearing from you.

Dear gerardoochoa2317,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Branislav,

I did the withdrawal method through a cryptocurrency page.. the approval of the documentation was confirmed to me on the page and in conjunction with the casino advisor.. I never thought that it could happen that they did not comply with the payment.. so I didn't take screenshots or anything like that... I'm going to look in my emails to see if I can find something that works...

But as I told you, I did not take the necessary precautions because I thought they were going to pay me... all my documentation was approved, otherwise I would not have been able to start the withdrawal, since it did not give you the option to do so while the documentation is not there approved... when it was approved, I checked how long the accreditation took place and they told me that it would take approximately 5 days, since they verify that it was played without cheating... but the next day the page no longer let me enter, and days later it closed ..

I'm sorry I haven't saved conversations with live technical support... and screenshots of the operation... it's my word against theirs... but rest assured that what I tell you is true... I wouldn't claim something that doesn't correspond... regarding When I pay my withdrawal, the casino will do it or it won't. From what I see, it won't do it. I'm going to send you all my user information by email. Let's see if you can get something. I assure Branislav that they approved the documentation, they confirmed the withdrawal and told me that no later than 5 business days I had it credited in a Binance account that I opened to make that withdrawal. I appreciate your help in the case, but if the casino does not want , it will not be favorable for me... I will not receive my money... but it will help another casino user to take all the necessary precautions if they play at Paris VIP casino... taking all the screenshots and conversations... and can collect their prizes..

A hug.. GO

magicatec72

I found the email Branislav and sent it to you..

If I tried to log in to the new page and it doesn't take my credentials..

I hope the confirmation that Parisvipcasino sent me by mail of the approved documentation to make my withdrawal is useful...

Hopes rise again...

For the withdrawal I opened a bitcoin account on my device

Now that I read your email well Branislav... what is the evidence presented by the casino that I never played?

When I deposited it was to play... it was never to make a withdrawal that I deposited... since I had never beaten him... I know that you are on the side of truth Branislav... so don't doubt that you are on my side... they get dirty for u$d3100.. they raise it in two hours of play... that is not correct for them.. and they must assume the consequences for their attitudes..

Dear Gerardo,

Thank you for your email, and I am sorry for the delay.

However, I remember that in one of my emails, I asked you to provide me with the requested emails/communications in a different form - as attachments. It has not been done like that.

As I see, you sent them from your Gmail email address. Could you please resend me the same emails (confirmation of the successful verification and the no-deposit bonus offer), but as separate attachments to your email?

It is possible to do it by clicking the right mouse button on the email communication and choosing the option "Forward as attachment". Feel free to use my email as before (branislav.b@casino.guru).

Looking forward to hearing from you.

Done Branislav.

Greetings

Thank you, Gerardo. I received the emails.

Unfortunately, you sent me the same and previously forwarded emails as attachments.

Please, find the original emails from the casino, and forward them to my email address. It is necessary to see the original emails from the casino.

Thank you for understanding.

Branislav.. they are the originals

It happens that I have to send them to a computer to forward as a file... and I don't know how to do it from the phone... but they are the originals...

I don't know how to send them as a file from my mobile device.. 🤷‍♂️🤷‍♂️

Greetings

Dear Gerardo,

The last 2 emails with the attachments you sent me are not the original ones sent by the casino.

Please, if you do not know how to do it, ask someone around to help you, and send me the emails from the casino according to my instructions. Basically, it is very simple. Log into your Gmail account on a computer, find the original emails from the casino, and send them as attachments to my email address.

Please note we are talking about a really simple request, so if you are not able and willing to provide me with the requested email communications following my instructions, I will be forced to think that you do it on purpose.

Looking forward to hearing from you and seeing the emails requested.

Hello Branislav,

See if the information I sent you now works for you.

Greetings

GO

Dear Gerardo,

Thank you for your email, and I am sorry for the delay.

Alright, I went through the whole case a while ago, checked all the provided data and details in detail, and I would like to sum up all the gathered information.

• Although I requested from you the additional data in a specific form several times, I have not been provided with it until now
• Although you sent me the requested data in the required form, you sent me the wrong emails (the emails that were already forwarded before, so not the original ones), and you even informed me that you had to forward them to a different email to send it to me in the required form - so, it means that instead of logging into your Gmail account on a computer and sending me the original emails from the casino as attachments, you sent these emails (incorrect emails that you forwarded to me before) to your different email, and sent me them as attachments using a computer, which does not make sense at all
• Although you sent me the requested data (but incorrect emails) in the required form on May 10, 2023 (as attachments), which means you know how to do it, last time, you sent me the requested data in a different form (.pdf files) - wrong again
• As I already mentioned above, the casino was able to support its claims by evidence/screenshots from its system, and on the other side, we have not even been provided with anything from your side that could support your claims about a pending withdrawal, any balance, your VIP status, or successful verification so far; the email with successful verification was not sent in the required form
• The email with a bonus offer does not confirm you are/were a VIP member
• It is a common practice and industry standard in online casinos that verification is required after a withdrawal request is made, not earlier, so it is another thing that you claimed and was not proved
• There are still questions that have not been answered until now, despite I asked them several times
• The lastly sent .pdf files differ from the emails from the casino that you sent me before - there are inconsistencies in the sender's emails, dates, and emails' wording

So, based on the fact I was very patient and provided you with enough time and several chances to provide the requested data (while you were instructed how to do it), but you failed to send me it anyway, let's get back a little, and do it in another way.

Now, I will ask you to provide me with the requested data again and I will try to explain what I need in more detail with the instructions - again. But, please note that it will be the last call and chance to provide me with it. If you do not provide me with the necessary data in accordance with my instructions and requirements, the complaint will be rejected.

Please, send me the following:

• Proof that you had a balance of $3,100 in your casino account
• Proof that you had a pending withdrawal in your account - you should have a confirmation email of it
• Proof of your VIP status - it should also be an email, but not a general email with a bonus offer
• A confirmation email of your successful verification

In case you will send anything from the requested evidence in the form of an email sent by the casino, please, all have to be sent according to these instructions:

Log into your Gmail account on a PC, find all the relevant emails from the casino, and send them to me in the previously required way - click the mouse right button on each relevant email, and forward all of them to my email address (branislav.b@casino.guru) choosing the option "Forward as attachment". To be sure, I tested it with Chrome, Edge, and Mozilla/Firefox, and it worked without issues. So, feel free to use any of the mentioned and mostly used browsers.

Looking forward to hearing from you, as well as to the requested data.

Branislav,

I won the $3,100.00 from the casino.. Provide everything they told me to do to be able to make the withdrawal.. They approved the documentation and I started the withdrawal, they deducted the amount from my casino balance..

How do you expect me to capture you if I can't log in to my account... if I could log in to my account, everything would be easier... because I should only go to the betting history and everything is recorded there.

I feel that you treat me as a liar... and I really don't like it... if we can't continue with the case, let's not continue... but that doesn't mean that the casino has acted correctly with me...

I thank you in advance for all your will and effort that you made in my case. Just enter my account and go to the movement history. They provided that to you? Think about it..

Ask them for that information... since I can't access my account.

have a great year

Greetings

gerardo ochoa

Dear Gerardo,

Thank you for another email.

Before, I was in contact with the casino's customer support and also another casino representative, and I was provided with the same information from them. I informed you about it in previous posts.

So, do I understand correctly that you cannot provide me the same emails as before (available in your Gmail inbox), but in a different and requested form - forwarded as attachments?

Dear Gerardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime, but the requested details will be necessary.

Best regards,

Branislav, Casino.Guru