The player from Peru had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or high volume of withdrawal requests. The team had extended the timer for the player's response by 7 days. However, due to a lack of response from the player, the complaint was rejected. The investigation could not be conducted further.
Parimatch Casino PE - Player claims that payment has been delayed.
Amount: 2,360 S/.
Parimatch Casino PE
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Parimatch Casino PE has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
Good evening, I have been playing at pe.parimatch for months, but starting from this month they are not letting me make any withdrawals. They also are not giving me any reason as to why they are rejecting my withdrawals. All I get is a notification saying, "There was an error with the payment. The funds have been returned to the client's account". I contacted customer service and they generated a ticket for me after a long wait, however, it's been 2 days and I still have no response.
Please I need your utmost support. I noticed that it is licensed by "gaming-curacao", but when I go to that website, I do not see any section where I can file a complaint.
Automatic translation:
Public
Public
7 months ago
Dear haroltv54,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
