The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Parimatch Casino BR - Player’s winnings haven’t been received yet.
Amount: 70 R$
Parimatch Casino BR
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a deposit of 35.00 reais and won 50 spins in the slot, completed the 40x rollover, requested the withdrawal of the amount I had left of $70.00 on 04/08/2023 via Pix where the deadline is 12 hours, however today on 04/13 they say they have instability problems, I saw that other people are experiencing the same problem where months have passed and they have not received it. I've already spoken to them via chat 6 times and via email, I've sent 4 emails and so far they haven't paid me.
Automatic translation:
Public
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1 year ago
Dear Lopesrez,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Good evening, thank you for your help. Shortly after my complaint they paid me. I tried to close the complaint, however, I did not find the place to finalize.
Thanks!
Automatic translation:
Public
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1 year ago
Dear Lopesrez,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
