The player struggles to verify his account as the casino is keep requesting new documents. The complaint was resolved as the player got paid out.
Paradise Casino - The player struggles to verify his account.
Amount: €1,000
Paradise Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello dear Casino Guru team,
I deposited €70 on 3/11/23 and withdrawn €1000 on 3/12/23.
played with bonuses and fully met the wagering requirements.
Unfortunately, additional verification often fails to approve documents, or more and more additional documents are requested. Bank statements from the last 6 months, Skrill bank statements from the last 6 months, selfie with passport (the entire elbow must be visible), Visa card statements from the last 6 months, payslips from the last 6 months, etc.
I have never experienced so many verifications.
I'm sure this casino is intentionally delaying my withdrawal in hopes of gambling away the money.
and this casino belongs to the N1 group and is a licensed mga casino???
Based on your review, I saw that this casino does not have good reviews.
can you still help me?
I am sending some attachments (e.g. the constant cancellations, the verification overview)
I'm happy to submit further documents such as emails from the casino about various new requirements.
Best regards
Guido Graja
Automatic translation:
Public
Public
1 year ago
Hello Primus,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Paradise Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello,
Thank you for your quick response.
i.e. the verification process has been running since the first attempt to pay out €800 on 3/12/23
then the first time was canceled and various documents requested.
not many documents were approved because the yellow dots show that they have not even been checked, although it has been submitted for days.
Actually, no documents have been checked up to now, selfies, for example, which have been approved beforehand, are requested again.
pdf documents ( Visa card overview from December 2022 are rejected without reason🤷🏼♂️.
and it's been like this for days.
I spoke to the chat last night and asked when the payout will finally be approved.
it says I have to wait😡
Greetings
g*** g***
Edited by a Casino Guru admin
Automatic translation:
