The player struggles to verify his account as the casino is keep requesting new documents. The complaint was resolved as the player got paid out.
The player struggles to verify his account as the casino is keep requesting new documents. The complaint was resolved as the player got paid out.
The player struggles to verify his account as the casino is keep requesting new documents. The complaint was resolved as the player got paid out.
Hello dear Casino Guru team,
I deposited €70 on 3/11/23 and withdrawn €1000 on 3/12/23.
played with bonuses and fully met the wagering requirements.
Unfortunately, additional verification often fails to approve documents, or more and more additional documents are requested. Bank statements from the last 6 months, Skrill bank statements from the last 6 months, selfie with passport (the entire elbow must be visible), Visa card statements from the last 6 months, payslips from the last 6 months, etc.
I have never experienced so many verifications.
I'm sure this casino is intentionally delaying my withdrawal in hopes of gambling away the money.
and this casino belongs to the N1 group and is a licensed mga casino???
Based on your review, I saw that this casino does not have good reviews.
can you still help me?
I am sending some attachments (e.g. the constant cancellations, the verification overview)
I'm happy to submit further documents such as emails from the casino about various new requirements.
Best regards
Guido Graja
Hallo liebes Casino Guru Team,
Ich habe am 11.3.23 70€ eingezahlt und am 12.3.23 1000€ auszahlen lassen.
habe mit Boni gespielt und die Umsatzbedingungen voll und ganz erfüllt.
Leider werden immer wieder bei einer zusätzlichen Verifizierung Dokumente nicht genehmigt, oder es werden immer noch mehr zusätzliche Dokumente angefordert. Bank Kontoauszüge der letzten 6 Monate, Skrill Kontoauszüge der letzten 6 Monate, Selfie mit Pass( es muss der gesamte Ellenbogen zu sehen sein), Visakarte-Kontoauszüge der letzen 6 Monate, Gehaltsabrechnungen der letzten 6 Monate usw.
so viele Verifizierungen habe ich noch nie erlebt.
ich bin mir sicher, das dieses Casino absichtlich meine Auszahlung verzögern will in der Hoffnung ich verspiele das Geld.
und dieses Casino gehört zur N1 Gruppe und ist ein lizenziertes mga Casino???
anhand Ihrer Bewertung sah ich das dieses Casino keine guten Bewertungen hat.
können sie mir trotzdem weiterhelfen?
ich schicke noch einige Anhänge dazu( z.b. die ständigen Stornierungen die Verifizierungsübersicht)
Weitere Dokumente z.b. Emails von dem Casino über diverse neue Anforderungen kann ich gern nachreichen.
mit freundlichen Grüßen
Guido Graja
Hello Primus,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Paradise Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello Primus,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Paradise Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello,
Thank you for your quick response.
i.e. the verification process has been running since the first attempt to pay out €800 on 3/12/23
then the first time was canceled and various documents requested.
not many documents were approved because the yellow dots show that they have not even been checked, although it has been submitted for days.
Actually, no documents have been checked up to now, selfies, for example, which have been approved beforehand, are requested again.
pdf documents ( Visa card overview from December 2022 are rejected without reason🤷🏼♂️.
and it's been like this for days.
I spoke to the chat last night and asked when the payout will finally be approved.
it says I have to wait😡
Greetings
g*** g***
Hallo,
vielen Dank für ihre schnelle Antwort.
also der Verifizierungsprozess läuft seit der ersten Auszahlungsversuch von 800€ am 12.3.23
dann wurde das erste Mal storniert und diverse Dokumente angefordert.
genehmigt wurden nicht viele Dokumente, denn die gelben Punkte zeigen, das sie nicht einmal geprüft wurden, obwohl seit Tagen eingereicht wurde.
eigentlich werden bis jetzt gar keine Dokumente geprüft, Selfies z.b. die vorher genehmigt werden, werden neu angefordert.
pdf Dokumente ( Visa-Kartenübersicht von Dezember 2022 werden ohne Grund abgelehnt🤷🏼♂️.
und so geht das seit Tagen.
ich habe gestern Abend mit dem Chat gesprochen und gefragt, wann endlich die Auszahlung genehmigt wird.
es heißt weiter ich muss warten😡
Grüsse
G*** G***
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